Refund & Cancellation Policy

1. Overview

This policy covers refunds and cancellations for both our Shop products (resistance bands, yoga mats, dumbbells, etc.) and our 1-on-1 Coaching programs.

2. Shop Products — Returns & Refunds

• Returns are accepted within 7 days of delivery, provided the product is unused, in its original packaging, and in resalable condition.
• To request a return, contact us at info@fitsakhi.com or WhatsApp 9930994560 with your order number and reason for return.
• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Products damaged due to misuse, or without original packaging, are not eligible for return.
• If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.

3. Shop Products — Non-Refundable Items

For hygiene reasons, certain items (such as opened shaker bottles or used mats) may not be eligible for return unless defective. This will be indicated on the relevant product listing.

4. Coaching Programs — Cancellations

• You may cancel your coaching program within 3 days of purchase if you have not yet received your personalized diet/workout plan, for a full refund.
• Once your personalized diet and workout plan has been delivered, the program fee becomes non-refundable, as the service (customized plan creation) has already been provided.
• Partial refunds for unused months (e.g. cancelling a 3-month program after 1 month) are considered on a case-by-case basis, minus the cost of services already delivered.

5. Coaching Programs — Rescheduling

Check-in calls can be rescheduled by messaging us at least 24 hours in advance on WhatsApp. Missed calls without prior notice may count towards your scheduled sessions.

6. How to Request a Refund

Email us at info@fitsakhi.com or message us on WhatsApp with your order/payment details and reason for the refund request. We aim to respond within 24–48 hours.

7. Payment Gateway Timelines

Once a refund is approved and initiated from our end, it may take an additional 5–7 business days to reflect in your bank account or payment method, depending on your bank/Razorpay processing times.